1. Order Processing Time
All orders are processed and handed to the carrier within one to three business days after payment confirmation. Processing time refers to the time required for the warehouse to receive the order, pick the items, perform pre-dispatch quality checks, complete packaging, and generate the shipping label. Processing time does not include weekends or U.S. federal holidays. Orders submitted during these periods begin processing on the next business day. For example, an order submitted on a Friday evening has its processing cycle start on the first business day of the following week. We strive to dispatch as early as possible within the processing window, but during promotional periods or times of concentrated order volume, processing time may approach the upper limit of the window. If any delay occurs at the processing stage and that delay may affect the estimated transit time, we will send a notice via the contact email provided at order confirmation. You may also submit an inquiry through the Contact page to obtain the latest order status.
2. Transit Time and Scope
After an order leaves the warehouse, it enters the transit stage. Depending on the destination region, estimated delivery time is six to twelve days. This range is an estimate based on the carrier's transit performance under normal conditions and is not a guaranteed delivery date. Transit time begins when the package is scanned and accepted by the carrier and ends when the carrier marks it as delivered. Delivery addresses in the continental United States typically arrive within the six-to-twelve-day range. Remote areas, Alaska, Hawaii, and addresses outside the United States may fall at the upper end of that range or, in rare cases, slightly beyond it. We provide tracking information for all orders. Tracking information is sent by email to the address provided at checkout after the package is accepted by the carrier. If tracking information does not show updates within a reasonable time, please first notify us through the Contact page; we will initiate an inquiry with the carrier and follow up. We do not offer expedited shipping options; all orders follow the same unified processing and transit flow. This design keeps shipping costs controllable and passes the savings to all customers rather than serving only the few willing to pay a premium.
3. Shipping Fees and Tariff Coverage
All orders enjoy free shipping. Regardless of order value, number of items, or whether the delivery destination is inside or outside the United States, customers pay no shipping fee. The product price shown at checkout is the entire amount you need to pay; there is no shipping line item added after checkout. In addition, for orders shipped to addresses outside the United States, any import tariffs, value-added taxes, customs clearance fees, or other charges levied by the destination country's or region's customs are borne by us. Customers do not need to pay any additional amount to the carrier or customs upon receipt. If the carrier or customs issues a fee notice to you for an order, please do not pay it; instead, forward the notice content to us through the Contact page. We will handle the fee matter directly with the relevant party. This tariff coverage policy applies to all destinations we can serve. In rare cases, if a change in a destination's import regulations makes it impossible for us to continue covering the relevant fees, we will clearly inform customers before checkout and let them decide whether to complete the order. Under current operating conditions, tariffs and related import fees are fully covered by us.
4. Delivery Address and Information Accuracy
The accuracy of the delivery address entered at checkout directly affects whether an order can be successfully delivered. Please carefully verify the street name, house number, apartment or unit number, city, state/province, postal code, and recipient name before submitting an order. If a package cannot be delivered, is returned, or is marked as anomalous by the carrier due to incomplete or inaccurate address information, we will communicate with you through the Contact page or the order email regarding next steps. Before a package has shipped, you may request an address change through the Contact page. Once a package has been handed to the carrier, the feasibility of an address change depends on the carrier's policy, and we cannot guarantee it can be completed. If a package is returned to our warehouse due to an address issue, we will discuss reshipment or refund with you based on the specific situation. Reshipment may involve an additional processing cycle but will not incur additional shipping charges to the customer.
5. Tracking and Delivery Confirmation
After a package is handed to the carrier, you will receive an email containing a tracking number and query link. Tracking information may take some time to show the first scan record in the carrier's system; this is normal. If the tracking page still shows no updates after several business days, please notify us through the Contact page. When the tracking status shows "delivered," the order is deemed completed delivery. If you cannot find the package after the tracking status shows delivered, please first check locations around the residence where a package might be placed, ask household members or neighbors, and contact the local carrier branch to confirm. If it still cannot be found, please notify us through the Contact page; we will assist you in initiating an investigation with the carrier. We understand the inconvenience of a lost package and will handle it properly through refund or reshipment based on the carrier's investigation conclusion. Please note, however, that the carrier's investigation process may take time, and we cannot make a compensation decision before the investigation is complete.
6. Damage During Transit
If the outer packaging shows obvious signs of damage, water exposure, crushing deformation, or other anomalies upon delivery, please photograph and retain evidence before signing where possible, and contact us through the Contact page as soon as possible after signing, sending the photos and order information. If the product itself is damaged during transit, please keep the product in its original condition and all packaging materials; do not discard them. After verifying the situation, we will provide a replacement or refund solution based on the extent of damage. To help us trace responsibility with the carrier, please contact us within a reasonable time after discovering damage and provide clear photographic evidence where possible. We will not set any punitive conditions or charge additional fees because a customer reasonably reports transit damage.
7. Force Majeure and Circumstances Beyond Control
Transit times are estimates based on normal operating conditions. If order processing or transit is delayed due to extreme weather events, carrier network interruptions, port or airport operational suspensions, logistics restrictions caused by public health events, or other circumstances beyond our reasonable control, we will make efforts to inform customers through available communication channels. Under such circumstances, estimated transit times may be extended accordingly, but we will still honor our commitments to free shipping and tariff coverage. We kindly ask customers for understanding and patience in such situations. If the delay is such that the order can no longer meet your needs, you may still initiate a return request after receipt in accordance with the Refund Policy.
8. Policy Updates and Contact
This Shipping Policy may be adjusted based on actual operating conditions. Any adjustment applies only to orders submitted after the adjustment takes effect and does not retroactively apply to purchases already completed. If you have questions about any term in this policy, or need to inquire about a specific order, please contact us through the Contact page. This is the sole designated channel for communicating with us on shipping matters. Please include the order number in your message so we can locate it quickly. We do not provide shipping inquiry service by phone, nor do we accept formal shipping requests via social media direct messages, to ensure every inquiry is recorded and handled in an orderly manner.
