1. Information We Collect
We collect information you provide directly to us. When you place an order, we collect your name, delivery address, email address, and payment-related information necessary to process the transaction. Payment card details are processed by our payment service provider and are not stored on our servers. When you contact us through the Contact page, we collect the information you include in your message, such as your order number, the nature of your inquiry, and any attachments you provide. We also collect certain information automatically when you visit the website, including your IP address, browser type, device type, operating system, pages viewed, referring URLs, and timestamps. This automatically collected information helps us understand how the website is used and improve its performance and usability. We do not collect more information than is necessary for the purposes described in this policy.
2. How We Use Information
We use the information we collect to process and fulfill orders, including picking, packing, shipping, and providing tracking information. We use it to communicate with you about your order status, respond to inquiries submitted through the Contact page, and handle return or refund requests. We use it to send transactional emails such as order confirmations and shipping notifications, which are necessary for completing your purchase. If you have expressly opted in to receive marketing communications, we use your email address to send promotional messages about products, offers, and updates. You may withdraw that consent at any time by using the unsubscribe mechanism included in each marketing email or by contacting us through the Contact page. We use automatically collected information to analyze website traffic, diagnose technical issues, prevent fraud, and improve the overall shopping experience. We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.
3. Legal Bases and Consent
We process personal information on the basis of contractual necessity (to fulfill orders and provide services you request), legitimate interests (such as website security, fraud prevention, and service improvement), and consent (for marketing communications where required). Where consent is the basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal. We do not sell personal information. We do not share personal information with third parties for their own marketing purposes.
4. Sharing of Information
We share information with service providers who perform functions necessary to operate the business. These include payment processors, shipping carriers, warehouse and fulfillment partners, email service providers, and website hosting and analytics providers. These service providers receive only the information necessary to perform their functions and are obligated to protect it and use it only for the purposes for which it was shared. We may also disclose information when required by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect rights, property, or safety. In the event of a business transfer, merger, or acquisition, customer information may be transferred as part of the business assets, subject to the same privacy commitments described in this policy. We do not otherwise share personal information with third parties.
5. Cookies and Similar Technologies
We use cookies and similar technologies to operate the website, remember preferences, maintain shopping cart contents, and analyze traffic. Cookies are small text files stored on your device. Essential cookies are necessary for the website to function and cannot be disabled without affecting core functionality. Analytics cookies help us understand how visitors interact with the website. You can control cookies through your browser settings. Disabling certain cookies may affect website functionality, such as the ability to complete a purchase. We do not use cookies to collect information for third-party advertising networks.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy. Order-related information is retained for a period consistent with accounting, tax, and legal record-keeping requirements. Contact page messages are retained for a period sufficient to resolve the inquiry and maintain a record of customer service interactions. Automatically collected analytics data is retained in aggregated or de-identified form. When information is no longer needed, we delete or anonymize it in accordance with our internal retention practices.
7. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls limiting who can view personal information, and regular review of our security practices. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect information in a manner proportionate to its sensitivity. If a security incident affecting personal information occurs, we will notify affected individuals and relevant authorities as required by applicable law.
8. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your information, and the right to data portability. You may also have the right to object to certain processing and to lodge a complaint with a supervisory authority. To exercise these rights, please contact us through the Contact page. We will respond within a reasonable time and in accordance with applicable law. We may need to verify your identity before fulfilling a request. You may opt out of marketing communications at any time as described above. Please note that opting out of marketing communications does not affect transactional communications necessary for order fulfillment.
9. Children's Privacy
This website is not directed to children, and we do not knowingly collect personal information from children. Products are intended for purchase by adults. If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete it. If you believe a child has provided personal information to us, please contact us through the Contact page.
10. International Transfers
If you access the website from outside the United States, your information may be transferred to, stored, and processed in the United States or other locations where our service providers operate. Data protection laws in those locations may differ from those in your jurisdiction. By using the website, you acknowledge that your information may be transferred as described. We take steps to ensure that transfers are subject to appropriate safeguards consistent with applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in practices, technology, or legal requirements. The updated policy will be posted on this page. Changes apply to information collected after the update takes effect. We encourage you to review this page periodically. Continued use of the website after an update constitutes acceptance of the revised policy.
12. Contact
For any questions or requests regarding this Privacy Policy or your personal information, please contact us through the Contact page. This is the designated channel for privacy-related inquiries. We will review and respond in accordance with applicable law.
