1. Return Window
The return window is sixty calendar days from the date the carrier's tracking information shows "delivered." You do not need to decide immediately whether to keep the product upon receipt. Experiencing how the product performs in sleep, washing, and daily wear is a necessary part of making a reasonable judgment. As long as a return request is submitted through the Contact page within the sixty-day window, it is deemed to meet the time requirement. Requests submitted beyond the sixty-day window cannot be accepted, unless the product has a manufacturing defect or transit damage that existed at the time of receipt but was not discovered in time. In such exceptional cases, please describe the situation in detail through the Contact page, and we will evaluate based on the specific facts.
2. Return Conditions
Returned items should be in a condition that can be reasonably inspected. We accept returns of items that have been washed or tried on, provided the item has not suffered obvious damage, stains, tears, or excessive wear due to improper use. We understand customers need to actually feel the fabric's softness, breathability, and whether the size fits, so slight try-on traces or one regular wash should not be grounds for refusing a return. However, if an item has obvious human-caused damage—for example, zipper teeth deformed by forceful pulling, fabric cut by a sharp object, or stains that cannot be removed by regular washing—we reserve the right to refuse the return or issue a partial refund. The item's original tags and packaging need not be fully retained, but please fold the item neatly and place it in the return package. If the item includes multiple pieces or accessories, please return them together. Missing accessories may result in a corresponding adjustment to the refund amount.
3. Return Process
The sole channel for initiating a return is submitting a request through the Contact page. Please provide the order number and the name of the item you wish to return in your message. Our support team will reply with return authorization instructions and the return address after receiving the request. Please do not ship the item back on your own without obtaining return authorization, because an unconfirmed return package may not be correctly identified and processed, delaying the refund. After receiving return authorization, please ship the item to the designated return address within a reasonable time and retain the carrier's tracking number. Once the returned item arrives at the warehouse, we will inspect it within a reasonable time to confirm it meets the return conditions. Inspection focuses on whether the item has the obvious damage, stains, tears, or excessive wear described above. Inspection does not involve subjective judgments about whether the customer "should" like the product. If the item meets the conditions, we proceed to refund. If the item does not meet the conditions, we will contact you through the Contact page to explain the situation and discuss alternatives, which may include returning the item to you at our expense or issuing a partial refund, depending on the specific circumstances.
4. Refund Timing and Method
Once a returned item passes inspection, refund processing is completed within five to ten business days. The refund is issued to the original payment method used at the time of purchase. The time for the refund to actually appear in your account depends on your payment provider's processing cycle, which is typically a few additional business days beyond our processing completion. We will send a confirmation email when the refund is initiated. All transactions are conducted in USD. If your payment method involves currency conversion, the amount ultimately credited may be affected by your bank's or payment provider's exchange rate and fees, over which we have no control. We do not charge restocking fees, inspection fees, or any other deductions from the refund amount, provided the returned item meets the return conditions. The original shipping cost was borne by us and is not deducted from the refund because customers never paid it.
5. Return Shipping Cost
Customers are responsible for the cost of shipping the returned item back to our warehouse. We do not provide prepaid return labels. This is one of the reasons we are able to keep product prices low and offer free outbound shipping and tariff coverage on all orders. We believe customers will understand that bearing the return shipping cost is a fair trade-off for the savings enjoyed on every order. If the return is due to a manufacturing defect, transit damage, or an error on our part (such as shipping the wrong item), we will cover the return shipping cost. In such cases, please contact us through the Contact page with photos and a description, and we will provide a solution including a prepaid return label or another appropriate arrangement.
6. Exchanges
We do not operate a direct exchange process. If you wish to change the color, size, or style of a product, please return the original item in accordance with this policy and place a new order for the desired item. This approach allows the new order to enter the processing and shipping flow immediately without waiting for the returned item to arrive and be inspected. Since all orders enjoy free shipping and tariff coverage, placing a new order does not involve additional shipping costs. The refund for the returned item will be processed separately according to the timing described above.
7. Non-Returnable Situations
Certain situations fall outside the scope of acceptable returns. These include: requests submitted beyond the sixty-day window without a valid exceptional reason; items with obvious human-caused damage, unrecoverable stains, tears, or excessive wear; items missing major accessories or components that were included in the original package; and items returned without prior return authorization. In these situations, we will contact you through the Contact page to explain and discuss handling options. We will not silently discard a returned item; every return package received is logged and handled with a record.
8. Defective or Damaged Products
If you receive a product with a manufacturing defect or transit damage, please contact us through the Contact page as soon as possible, providing the order number, a description of the issue, and clear photos. We will review and provide a solution, which may include a full refund, a replacement, or a partial refund depending on the specific situation. In defect or damage cases, we cover the return shipping cost if a return is required. We ask that you report such issues within a reasonable time after discovery so we can trace the cause and improve our processes.
9. Contact
All return-related communication goes through the Contact page. Please do not send return requests through other channels, as this may result in the request not being recorded in the system. When submitting a request, please include the order number, the item name, and a brief description of the reason for return. Our support team processes requests in order and will reply with the next steps. We appreciate your patience during periods of high message volume.
